Your privacy and security are very important to Urban Partnership Bank. In order to protect email communications that contain personal or confidential information, we use encryption when sending an email message to you. If you need to send the bank personal information about your account, please call Customer Service or log into your online banking account to send a secure message.
You can send secure messages to and receive secure messages from our financial institution via the online banking system (Services > Messages). In fact, it is one of the most secure ways you can communicate with us. From this page, you can:
Why should I use secure email?
Regular email is not a secure method of communication. A message sent using standard internet email travels in “plain text” across multiple networks before it reaches the intended recipient. That provides many opportunities for strangers to eavesdrop on your private communication. You should never use standard email to exchange sensitive or private information (such as Social Security or bank account numbers).
How do I know if I have a message in my mailbox?
You can log on and navigate to your message mailbox and there is also a convenient link on the Accounts > Overview page to let you know when you have a new message.
Is the content of my message and any attachments sent securely?
Yes, the transport of your message is SSL encrypted and is never sent through public, unsecured communication channels like e-mail communication.
Can I see the messages I have sent?
No, to simplify your mailbox we only show the messages you have received.
How long are these messages kept in my mailbox?
Each message is kept for a specified number of days, unless you choose to set a selected message to never expire. Otherwise, all messages will be saved until the date displayed in the Expires On column in the mailbox.