Support Library

Welcome to the support resource center for Urban Partnership Bank's new Online Banking platform!

On this page, you will find a variety of support and training resources to help you learn about our new Online Banking tools and features. Your partnership is very important to us. Our goal is to deliver a positive banking experience for you in our branches, in your home, in your office, and anywhere and anytime you need us.

Disclaimer: Some tools and features referenced in the user guides and support videos may not be currently available in our new Online Banking Platform.

Video Tutorials and Demos

Access brief video tutorials on the most common tools, tasks, and features in Personal and Business Online Banking.

Business Mobile Banking
Mobile Banking
Online Banking
Business Online Banking

Online Banking Agreements

Please click here to access Online Banking Agreements.

Optimal Browser Settings

If you are experiencing difficulties with our Online Banking tool, it may be related to your browser settings.

Supported Browsers:
Apple Safari 10.0
Apple Safari 9.0
Apple Safari 8.0
Google Chrome
Microsoft Edge
Microsoft Interest Explorer 11.0
Mozilla Firefox

Supported Operating Systems:
Microsoft Windows 10 – 64-bit (Certified)
Microsoft Windows 7 – 32-bit (Supported)
Microsoft Windows 7 – 64-bit (Supported)

Bill Pay

Consumer Bill Pay Resources Business Bill Pay Resources
Frequently Asked Questions Frequently Asked Questions   
Consumer Demo Business Demo


Positive Pay

Access a detailed client user guide for our Positive Pay service.

For additional information, please check out our Frequently Asked Questions page or contact us.

Instructions for Quicken or QuickBooks

Free support for Quicken Users is also available here. Follow prompts to access Chat and Email, or obtain the Quicken support phone number.

Support for QuickBooks Users is also available here.

Intuit Community Forum is available here.

QuickBooks Experts can be located here.

For more information, visit your local branch or contact Customer Service for assistance at 800.905.7725 or 773.420.5050 Monday thru Friday from 8:00 a.m. to 5:00 p.m. CT and Saturday from 8:00 a.m. to 1:00 p.m. CT.