Protecting your account

There have been a number of retailer breaches in the news recently. Customers who made purchases with debit or credit cards at U.S. stores may face the potential for fraud. Please visit the retailer’s website for more information. At this time you do not need to call Urban Partnership Bank to learn if you are impacted. You can continue using your Urban Partnership Bank debit card while knowing that we are always working to help protect your financial information.

Here is what you need to know:

  • You can continue to use your Urban Partnership Bank card.
  • We encourage you to monitor your accounts and let us know immediately if you notice fraudulent transactions. 
  • Notify Customer Service immediately at (800) 905.7725 should you discover fraudulent activity in your account.
  • We proactively monitor your accounts for fraud with industry-leading fraud protection tools to help minimize your exposure to risk and the impact of any fraud. 
  • If we believe the account is at risk for fraud, we will notify you at once and reissue the card.
  • You can enroll in Account alerts on www.upbnk.com to track activity on your account.

 

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Our new branches reflect our mission to make a difference in the lives of our customers and communities

- William Farrow
Former President and CEO, Urban Partnership Bank