Contact Us: 800.905.7725 or 773.420.5050

Customer Service

If your question involves a specific Urban Partnership Bank account or you need to send us any personal or confidential information, you should log into your online banking account to send a secure message.

Mailing address for all written correspondence:
Urban Partnership Bank
PO Box 19260
Chicago, IL 60619-0260

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For quick answers to questions from personal checking to commercial financing, browse our frequently asked questions.

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If you have a question on your account, please contact Customer Service.


Hours of Operation
M-F, 8am-6pm CT
Sat, 8am-2pm CT

The private investment in this new financial institution demonstrates commitment to restoring the economic vitality of our communities.

- David Vitale
Chairman, Urban Partnership Bank