Contact Us: 800.905.7725 or 773.420.5050

Customer Service

If your question involves a specific Urban Partnership Bank account or you need to send us any personal or confidential information, you should log into your online banking account to send a secure message.

Mailing address for all written correspondence:
Urban Partnership Bank
PO Box 19260
Chicago, IL 60619-0260

Contact Us
  1. Name(*)
    Invalid Input
  2. Email(*)
    Invalid Input
  3. Phone(*)
    Invalid Input
  4. Subject
    Invalid Input
  5. Preferred method of communication
    Invalid Input
  6. Please let us know what we can do to help:
    Invalid Input
  7. (*)

    Invalid Input
    Please type this four letter code in the box above.

For quick answers to questions from personal checking to commercial financing, browse our frequently asked questions.

View All

If you have a question on your account, please contact Customer Service.


Hours of Operation
M-F, 8am-5pm CT
Sat, 8am-1pm CT

[Our executive team] brings leadership and expertise to Urban Partnership Bank that will help us provide underserved urban neighborhoods with quality financial services and contribute to our long-term success as a strong community development bank.

- William Farrow
President and CEO, Urban Partnership Bank